This Privacy Policy describes how we process and protect customers' personal data in the context of the provision of Energy Therapy services, in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and the applicable Portuguese legislation, namely Law No. 58/2019.
We are committed to ensuring the privacy, security and confidentiality of the personal data entrusted to us.
The data controller is: Name of the Healer Therapist: Eneide Hercules Soares
Email: eneidehercules@gmail.com
Phone: +351 968 046 527
We may collect and process the following personal data:
- Identification data: name, date of birth, identification document number (if necessary).
- Contact details: email, telephone, address.
- Data related to booking and service provision: session history, preferences, information provided spontaneously by the customer.
- Sensitive data (special category): information related to emotional, energetic or other well-being shared voluntarily within the framework of the session.
The processing of sensitive data is carried out only with the explicit consent of the holder.
The personal data collected is used for the following purposes:
- Management of appointments and conducting energy therapy sessions.
- Communication with the client about sessions, schedule changes, or relevant information.
- Issuance of invoices, receipts and compliance with legal and tax obligations.
- Improvement of the services provided.
- Compliance with legal obligations applicable to the sector.
The processing of personal data is based on the following legal bases:
- Consent (Art. 6 para. 1 lit. a) and Art. 9 GDPR)
– especially in the case of sensitive data.
- Execution of contract (Art. 6, no. 1, subparagraph b))
– provision of services.
- Compliance with a legal obligation (Art. 6, no. 1, subparagraph c)).
- Legitimate interest (Art. 6(1)(f))
– when applicable and provided that the rights of the holder do not prevail.
Personal data is kept only for the period necessary for the purposes for which they were collected or to comply with legal deadlines.
As a rule:
- Administrative and tax data: 10 years (according to tax legislation).
- Data relating to sessions: up to 5 years after the last interaction, unless the customer requests deletion earlier and there is no legal obligation to keep them.
Personal data is not shared with third parties, except when:
- There is a legal obligation.
- It is necessary for billing and accounting purposes.
- The customer gives explicit consent to this.
All third parties who may have access to data (e.g. accountants) also comply with the GDPR.
We do not perform international data transfers. If this is necessary in the future, the customer will be informed and will only occur with appropriate safeguards as provided for in the GDPR.
We apply appropriate technical and organisational measures to protect data from loss, unauthorised access, disclosure or improper alteration.
These include:
- Secure document storage.
- Use of protected and up-to-date software.
- Access restricted to authorized persons only.
Under the terms of the GDPR, the data subject has the following rights:
- Right to access his/her data.
- Right to rectification.
- Right to erasure ("right to be forgotten").
- Right to limitation of processing.
- Right to object. - Right to data portability.
- Right to withdraw consent at any time.
- Right to lodge a complaint with the National Data Protection Commission (CNPD).
Requests can be sent to the email indicated in this policy.
If there are websites or digital platforms associated with the services, cookies that are strictly necessary for the operation of the website may be used. Any additional cookies will depend on the user's consent.
We may update this Privacy Policy as needed. The latest version will always be available upon request or publication on our official channels.
For questions related to this Privacy Policy or the processing of your personal data:
Email: eneidehercules@gmail.com
Phone: +351 968 046 527
With Energy Healing we work on the physical, mental, emotional and spiritual energetic fields.